21-01 - Updated Disaster Contact Information, January 14, 2021

INSURANCE BULLETIN 21-01 Updated Disaster Contact Information

Issued: January 14, 2021

The following Bulletin is issued by the Missouri Department of Commerce and Insurance (“Department”) to inform and educate the reader on the specified issue. It does not have the force and effect of law, is not an evaluation of any specific facts or circumstances, and is not binding on the Department. See section 374.015, RSMo.

To: All insurers issuing policies covering real or personal property in Missouri

From: Chlora-Lindley Myers, Director

Re: Updated Disaster Contact Information

In anticipation of the upcoming spring storm season, and to ensure prompt and efficient communications with the insurance industry following a disaster, the DCI requests each insurer insuring real or personal property in the state to provide the following contact information to the DCI:

 Primary regulatory contact: This contact should be available to directly communicate with the Director and senior DCI leadership following a disaster within the state. These would be high-level communications about the DCI’s response efforts, the company’s response efforts, logistic issues and other urgent regulatory matters following a disaster.  Secondary regulatory contact: This secondary contact should be able to discuss non-urgent regulatory issues with DCI staff as well as participate in industry conference calls and meetings regarding disaster response matters.

 Communications contact: This contact should be available to discuss inquiries received from press outlets and to coordinate joint communication and consumer outreach efforts.

For each insurer contact type identified above, the DCI is requesting contact information (name, title telephone numbers, email address) be submitted on the accompanying Excel spreadsheet form. Responses can be emailed to CompanyContacts@insurance.mo.gov

Where there are multiple insurers within a larger group, a single response may be submitted if the individuals identified for the larger group can speak to the issues identified above for each insurer within the group.

Any questions or comments regarding this Bulletin should be directed to Samantha Mueller at 573-751-2430 or via email to Samantha.Mueller@insurance.mo.gov