Maintenance Basis and Compilation Frequency of the Complaint Record

The complaint record shall be maintained on a calendar-year basis. All information items required to be maintained, including the number of complaints by line of insurance, function, reasons, disposition, complaint origin, and dates received and closed, shall be compiled not less frequently than once a year.

Source Note: The provisions of this §21.2506 adopted to be effective December 7, 1998, 23 TexReg 12398.